Cumulocity IoT - Performance Issue | JP – Incident details

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Performance Issue | JP

ResolvedDegraded performance24 hours 43 minutes

Affected

JP

Degraded performance from 8:40 AM to 8:47 AM, Operational from 8:47 AM to 9:24 AM

REST API Services

Degraded performance from 8:40 AM to 8:47 AM, Operational from 8:47 AM to 9:24 AM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We have identified the cause of the performance issue on jp.cumulocity.com. Since 23 October 2026, some operations were intermittently slower than usual caused by an unusually high volume of background processing on the platform. The platform has been performing normally since 12:00 UTC on 25 October 2026, and we are closely monitoring it.

  • InvestigatingUTC

    We are observing a performance issue within the Cumulocity platform on the jp.cumulocity.com environment.

    We are investigating the root cause and will inform you as soon as we have further information.

    We apologize for the inconvenience caused.