Cumulocity IoT
All Systems Operational

About This Site

This status page displays European and US Public Cloud platforms operated by Cumulocity IoT. For Asia-Pacific platforms, please refer to https://cumulocity-apj.statuspage.io/

This page shows the service availability and performance of our platforms. The platform is considered available as long as devices and users can save and retrieve data via REST, MQTT and LWM2M (where applicable) services.

We upgrade Cumulocity platforms during the following time periods:​

- eu-latest.cumulocity.com - Thursday from 08:00 to 14:00 UTC​
- us.cumulocity.com - Monday from 08:00 to 14:00 UTC
- emea.cumulocity.com - Monday from 08:00 to 14:00 UTC​
- cumulocity.com - Tuesday from 08:00 to 14:00 UTC ​

These upgrades do not impact service availability. However, network connection resets might be observed. ​

Maintenance (which impacts service availability) will be announced separately using Statuspage notifications. Notifications are also used in case of platform-wide issues. If you want to be informed about such notifications, please register using the button above.

cumulocity.com Operational
90 days ago
99.97 % uptime
Today
cumulocity.com API Services Operational
90 days ago
99.93 % uptime
Today
cumulocity.com MQTT Services Operational
90 days ago
99.98 % uptime
Today
cumulocity.com LWM2M Service ? Operational
90 days ago
99.99 % uptime
Today
eu-latest.cumulocity.com Operational
90 days ago
99.99 % uptime
Today
eu-latest.cumulocity.com API Services Operational
90 days ago
99.98 % uptime
Today
eu-latest.cumulocity.com MQTT Services Operational
90 days ago
100.0 % uptime
Today
us.cumulocity.com Operational
90 days ago
99.99 % uptime
Today
us.cumulocity.com API Services Operational
90 days ago
99.99 % uptime
Today
us.cumulocity.com MQTT Services Operational
90 days ago
100.0 % uptime
Today
emea.cumulocity.com Operational
90 days ago
99.99 % uptime
Today
emea.cumulocity.com REST API Operational
90 days ago
99.98 % uptime
Today
emea.cumulocity.com MQTT API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
cumulocity.com API Response ?
Fetching
cumulocity.com MQTT Response ?
Fetching
eu-latest.cumulocity.com API Response ?
Fetching
eu-latest.cumulocity.com MQTT Response ?
Fetching
us.cumulocity.com API Response ?
Fetching
us.cumulocity.com MQTT Response ?
Fetching
emea.cumulocity.com REST API response
Fetching
emea.cumulocity.com MQTT API response
Fetching
Past Incidents
Feb 9, 2025

No incidents reported today.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025
Completed - The scheduled maintenance has been completed.
Feb 6, 16:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 13:00 CET
Scheduled - See below for an important notice to all users of tenants us.cumulocity.com

Please be informed that we will perform maintenance on the Cumulocity IoT platform us.cumulocity.com environment on the 6th of February 2025, between 13:00 and 16:00 CET.

This will be a background activity that will have little or no impact on your use of us.cumulocity.com; there is no anticipation of Platform unavailability or interruption. Microservices may have to be restarted and unavailable for a short period during the maintenance window.

We apologize for the inconvenience caused and assure you we shall keep any such interruptions to a minimum.

Please make sure that all your relevant users of the Cumulocity IoT Platform are subscribed to our update services and are aware of the maintenance.

We will provide you with an additional reminder one hour before the maintenance. We will inform you as we progress through the maintenance and in case there are any deviations from the communicated plan.

If you have any questions or concerns, please do not hesitate to contact us.

Thank you for your continued co-operation.

Jan 30, 15:05 CET
Completed - The scheduled maintenance has been completed.
Feb 6, 16:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 13:01 CET
Scheduled - See below for an important notice to all users of tenants cumulocity.com

Please be informed that we will perform maintenance on the Cumulocity IoT platform cumulocity.com environment on the 6th of February 2025, between 13:00 and 16:00 CET.

This will be a background activity that will have little or no impact on your use of cumulocity.com; there is no anticipation of Platform unavailability or interruption. Microservices may have to be restarted and unavailable for a short period during the maintenance window.

We apologize for the inconvenience caused and assure you we shall keep any such interruptions to a minimum.

Please make sure that all your relevant users of the Cumulocity IoT Platform are subscribed to our update services and are aware of the maintenance.

We will provide you with an additional reminder one hour before the maintenance. We will inform you as we progress through the maintenance and in case there are any deviations from the communicated plan.

If you have any questions or concerns, please do not hesitate to contact us.

Thank you for your continued co-operation.

Jan 30, 15:01 CET
Completed - The scheduled maintenance has been completed.
Feb 6, 16:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 13:01 CET
Scheduled - See below for an important notice to all users of tenants emea.cumulocity.com

Please be informed that we will perform maintenance on the Cumulocity IoT platform emea.cumulocity.com environment on the 6th of February 2025, between 13:00 and 16:00 CET.

This will be a background activity that will have little or no impact on your use of emea.cumulocity.com; there is no anticipation of Platform unavailability or interruption. Microservices may have to be restarted and unavailable for a short period during the maintenance window.

We apologize for the inconvenience caused and assure you we shall keep any such interruptions to a minimum.

Please make sure that all your relevant users of the Cumulocity IoT Platform are subscribed to our update services and are aware of the maintenance.

We will provide you with an additional reminder one hour before the maintenance. We will inform you as we progress through the maintenance and in case there are any deviations from the communicated plan.

If you have any questions or concerns, please do not hesitate to contact us.

Thank you for your continued co-operation.

Jan 30, 15:04 CET
Completed - The scheduled maintenance has been completed successfully.
Feb 6, 10:37 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 09:00 CET
Scheduled - Please be informed about the emergency maintenance of the underlying infrastructure of Cumulocity Datahub (CDH) on eu-latest.cumulocity.com

Maintenance will occur tomorrow on the 6th of February 2025, between 09:00 CET and 11:00 CET.
Cumulocity Datahub Microservices may be impacted and restarted. Users may experience Cumulocity Datahub unavailability or interruptions during the restart procedure. Some offloadings may fail, but they will be retried next time and will pick up remaining data.

We apologize for the inconvenience caused and assure you that we shall keep any such interruptions to a minimum.

Please make sure that all your relevant users of the Cumulocity IoT Platform are subscribed to our update services and are aware of the maintenance.

If you have any questions or concerns, please do not hesitate to contact us.

Feb 5, 16:26 CET
Feb 5, 2025
Resolved - While monitoring we have not seen any further problematic symptoms and are confident that the applied fix solved the issue. We will inform you in case new issues should arise.

Additionally, we will perform a maintenance tomorrow to synchronize internal state within our backend components.

We again apologize for the inconvenience caused.

Feb 5, 16:20 CET
Monitoring - We have applied a fix, the system is in a stable state. We will keep monitoring it.

There is a need to apply further state synchronizations tomorrow - it will be announced separately.

Feb 5, 15:33 CET
Update - We are applying the fix for the issue. Users may not be able to run jobs against Dremio.
Feb 5, 14:47 CET
Update - We are continuing to work on a fix for this issue.
Feb 5, 12:47 CET
Identified - We observed an issue within the DataHub module of the Cumulocity IoT platform on eu-latest.cumulocity.com. Some offloadings may fail.

We have identified a potential root cause and are working on a fix. There may be a short downtime of Dremio UI when we apply it.

We apologize for the inconvenience caused.

Feb 5, 12:47 CET
Completed - The scheduled maintenance has been completed.
Feb 5, 12:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 10:00 CET
Scheduled - As part of our ongoing efforts to enhance our service, we will be expanding the outbound traffic capacity on our Cumulocity IoT platform cumulocity.com. To facilitate this, two new Public IP addresses will be added on February 5, 2025, between 10:00 and 12:00 CET as part of this maintenance.

If you are utilizing white-listing for inbound traffic, kindly ensure that the following IP addresses are added to your firewall rules for allowed incoming traffic from the Cumulocity IoT platform cumulocity.com, in addition to the existing ones:

3.122.134.125 (existing IP address)
35.157.86.72 (existing IP address)
3.120.47.127 (existing IP address)
3.66.132.253 (existing IP address)
35.156.245.154 (new IP address, replacing 3.122.107.205)
3.120.142.41 (new IP address, replacing 3.74.151.24)

We do not anticipate any downtime or interruptions during this update.
Thank you for your continued support.

Jan 28, 10:59 CET
Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025
Completed - The scheduled maintenance has been completed.
Jan 31, 13:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 12:00 CET
Scheduled - Please be informed about the emergency maintenance of the underlying infrastructure of Cumulocity IoT Datahub (CDH) on emea.cumulocity.com

Maintenance will occur today on the 31st of January 2025, between 12:00 CET and 13:00 CET.
Cumulocity IoT Datahub Microservices may be impacted and restarted. Users may experience Cumulocity IoT Datahub unavailability or interruptions during the restart procedure.

We apologize for the inconvenience caused and assure you that we shall keep any such interruptions to a minimum.

Please make sure that all your relevant users of the Cumulocity IoT Platform are subscribed to our update services and are aware of the maintenance.

If you have any questions or concerns, please do not hesitate to contact us.

Jan 31, 10:37 CET
Jan 30, 2025

No incidents reported.

Jan 29, 2025

No incidents reported.

Jan 28, 2025

No incidents reported.

Jan 27, 2025

No incidents reported.

Jan 26, 2025

No incidents reported.