Cumulocity IoT - Platform Issue | EMEA – Incident details

All systems operational

Platform Issue | EMEA

Resolved
Degraded performance
Started 3 days agoLasted 7 hours 57 minutes

Affected

EMEA

Degraded performance from 6:00 AM to 6:11 AM, Operational from 6:11 AM to 10:24 AM, Degraded performance from 10:24 AM to 10:25 AM, Operational from 10:25 AM to 1:57 PM

MQTT API Services

Degraded performance from 6:00 AM to 6:11 AM, Operational from 6:11 AM to 10:24 AM, Degraded performance from 10:24 AM to 10:25 AM, Operational from 10:25 AM to 1:57 PM

Updates
  • Resolved
    UTC
    Resolved

    We implemented a temporary fix, and the platform has stabilized. We will continue working on resolving the root cause in the background.

    We apologize for the inconvenience.

  • Investigating
    UTC
    Investigating

    The performance issues and instability reappeared. We're investigating the root cause.

  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Investigating
    UTC
    Investigating


    We observed a slow response time on MQTT for Cumulocity platform on the EMEA environment.

    We are investigating the root cause and will inform you as soon as we have further information.

    We apologize for the inconvenience caused.