Cumulocity IoT - Platform Issue | EMEA – Incident details

All systems operational

Platform Issue | EMEA

Resolved
Major outage
Started 3 days agoLasted 1 hour 38 minutes

Affected

EMEA

Major outage from 11:28 AM to 11:32 AM, Operational from 11:32 AM to 1:06 PM

REST API Services

Major outage from 11:28 AM to 11:32 AM, Operational from 11:32 AM to 1:06 PM

MQTT API Services

Major outage from 11:28 AM to 11:38 AM, Operational from 11:38 AM to 1:06 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We saw some slow query response times. Especially for MQTT connections. The operation went back to normal. We are monitoring the situation.

  • Investigating
    UTC
    Investigating

    We observed an issue within the entire Cumulocity platform on the EMEA environment.

    We are investigating the root cause and will inform you as soon as we have further information.

    We apologize for the inconvenience caused.