Commencing rolling restart of Cumulocity.com due to intermittent issues with Single Sign-On affecting some customers

Incident Report for Cumulocity IoT

Resolved

This incident has been resolved.

Posted May 23, 2023 - 12:38 CEST

Update

We are continuing to work on a fix for this issue.

Posted May 23, 2023 - 09:10 CEST

Identified

The root cause of the issue within the Single Sign-on service of the Cumulocity IoT platform on cumulocity.com has been identified. We are working on a fix and have to therefore perform an emergency rolling restart of the system.

Please be informed that the rolling restart will not impact system usage, API availability or device connectivity whatsoever.

The rolling restart maintenance activity is planned between 09:00 AM CET - 12:00 PM CET on 23.05.2023.

Posted May 23, 2023 - 09:10 CEST

This incident affected: cumulocity.com (cumulocity.com API Services, cumulocity.com MQTT Services).