The issue has been resolved by implementing multiple changes to hardware and software configurations. Thank you for your patience.
Posted Oct 29, 2024 - 12:21 CET
Update
The change has been implemented successfully. We are continuing to monitor the situation.
Posted Oct 28, 2024 - 13:22 CET
Update
We have applied several recommendations of the third-party vendor, however every time the system went back to unstable state. We will now implement further recommendations, which require full downtime of Dremio. The expected downtime is about one hour.
Posted Oct 28, 2024 - 11:58 CET
Investigating
The hotfix did not work as planned and Dremio is still unstable. We have escalated with the third-party vendor and are following up with them.
Posted Oct 24, 2024 - 11:42 CEST
Monitoring
The hotfix version has been deployed. We are monitoring the environment.
Posted Oct 23, 2024 - 16:58 CEST
Update
After testing in staging environments, a hotfix version of DataHub is ready. We will deploy it shortly.
Posted Oct 23, 2024 - 14:39 CEST
Identified
Users may experience instability and unavailability of the service. We have identified the issue, a hotfix is being tested in our staging environment.
Posted Oct 22, 2024 - 08:26 CEST
This incident affected: cumulocity.com (cumulocity.com API Services).