Cumulocity IoT Status

Cumulocity IoT

All Systems Operational

About This Site

This status page displays European and US Public Cloud platforms operated by Cumulocity IoT. For Asia-Pacific platforms, please refer to https://cumulocity-apj.statuspage.io/

This page shows the service availability and performance of our platforms. The platform is considered available as long as devices and users can save and retrieve data via REST, MQTT and LWM2M (where applicable) services.

We upgrade Cumulocity platforms during the following time periods:

- eu-latest.cumulocity.com - Thursday from 08:00 to 11:00 UTC
- us.cumulocity.com - Monday from 08:00 to 11:00 UTC
- emea.cumulocity.com - Monday from 08:00 to 11:00 UTC
- cumulocity.com - Tuesday from 08:00 to 11:00 UTC

These upgrades do not impact service availability. However, network connection resets might be observed.

Maintenance (which impacts service availability) will be announced separately using Statuspage notifications. Notifications are also used in case of platform-wide issues. If you want to be informed about such notifications, please register using the button above.

Uptime over the past 90 days. View historical uptime.

cumulocity.com Operational

90 days ago

99.96 % uptime

Today

cumulocity.com API Services Operational

90 days ago

99.88 % uptime

Today

cumulocity.com MQTT Services Operational

90 days ago

100.0 % uptime

Today

cumulocity.com LWM2M Service Operational

90 days ago

100.0 % uptime

Today

eu-latest.cumulocity.com Operational

90 days ago

99.99 % uptime

Today

eu-latest.cumulocity.com API Services Operational

90 days ago

99.99 % uptime

Today

eu-latest.cumulocity.com MQTT Services Operational

90 days ago

100.0 % uptime

Today

us.cumulocity.com Operational

90 days ago

99.99 % uptime

Today

us.cumulocity.com API Services Operational

90 days ago

99.99 % uptime

Today

us.cumulocity.com MQTT Services Operational

90 days ago

100.0 % uptime

Today

emea.cumulocity.com Operational

90 days ago

99.99 % uptime

Today

emea.cumulocity.com REST API Operational

90 days ago

99.99 % uptime

Today

emea.cumulocity.com MQTT API Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Emergency maintenance impacting Cumulocity IoT DataHub (CDH) on cumulocity.com Nov 21, 2024 11:00-13:00 CET

Please be informed about the emergency maintenance impacting Cumulocity IoT Datahub (CDH) on cumulocity.com.

Maintenance will occur on the 21st of November 2024, between 11:00 CET and 13:00 CET.

During this scheduled maintenance, we will perform a parameter change in order to prevent issues with offloading. There’s no anticipation of Platform unavailability, but Datahub Microservices may be impacted and restarted. Users may experience Cumulocity IoT Datahub unavailability or interruptions during the restart procedure. No action from your side is required.

We apologize for the inconvenience caused and assure you that we shall keep any such interruptions to a minimum.

Please make sure that all your relevant users of the Cumulocity IoT Platform are subscribed to our update services and are aware of the maintenance.

We will provide you with an additional reminder one hour before the maintenance. We will inform you as we progress through the upgrade and in case there are any deviations from the communicated plan.

If you have any questions or concerns, please do not hesitate to contact us.
Posted on Nov 20, 2024 - 10:23 CET

Maintenance of Cumulocity core on eu-latest.cumulocity.com on the 21th of November 2024, from 13:00 to 15:00 CET Nov 21, 2024 13:00-15:00 CET

See below for an important notice to all users of tenants on eu-latest.cumulocity.com

As part of our continuous effort to improve our service, we will perform maintenance of the Cumulocity core component on the Cumulocity IoT platform eu-latest.cumulocity.com environment on the 21th of November 2024, between 13:00 and 15:00 CET.

Cumulocity Core is scheduled for onboarding to Continuous Deployment, during which several core restarts will occur. No downtime is anticipated for the Cumulocity Core or its layered products.

We apologize for the inconvenience caused and assure you we shall keep any such interruptions to a minimum.
Posted on Nov 14, 2024 - 11:01 CET

us.cumulocity.com | Migration of Docker Registry images on us.cumulocity.com on the 25th of November 2024, from 09:00 to 17:00 CET Nov 25, 2024 09:00-17:00 CET

See below for an important notice to all users of tenants on us.cumulocity.com

As part of our continuous effort to improve our service, we will perform migration of the Docker registry images on our Cumulocity IoT platform us.cumulocity.com starting on the 25th of November at 09:00 CET until 17:00 CET.

While this is a downtime-free activity, both platform and custom microservices will require a one-time restart and will be unavailable during the restart period.

We apologize for the inconvenience caused and assure you we shall keep any such interruptions to a minimum.

Please make sure that all your relevant users of the Cumulocity IoT Platform are subscribed to our update services and are aware of the maintenance.

We will provide you with an additional reminder one hour before the maintenance. We will inform you as we progress through the migration and in case there are any deviations from the communicated plan.

If you have any questions or concerns, please do not hesitate to contact us.

Thank you for your continued co-operation.
Posted on Nov 14, 2024 - 16:21 CET

System Metrics Month Week Day

cumulocity.com API Response

Fetching

cumulocity.com MQTT Response

Fetching

eu-latest.cumulocity.com API Response

Fetching

eu-latest.cumulocity.com MQTT Response

Fetching

us.cumulocity.com API Response

Fetching

us.cumulocity.com MQTT Response

Fetching

emea.cumulocity.com REST API response

Fetching

emea.cumulocity.com MQTT API response

Fetching

Past Incidents

Nov 20, 2024

Degraded service availability on cumulocity.com

Resolved - This incident has been resolved.
Nov 20, 03:31 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 19, 04:50 CET

Identified - The issue has been identified and a fix is being implemented.
Nov 19, 03:09 CET

Investigating - We observed a reduction in service quality within the Cumulocity IoT Platform on cumulocity.com.
We are investigating the root cause and will inform you as soon as we have further information.
Nov 19, 02:58 CET

Nov 19, 2024

Emergency maintenance of underlying infrastructure on cumulocity.com

Completed - The scheduled maintenance has been completed.
Nov 19, 18:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 17:00 CET

Scheduled - Please be informed that we'll carry out emergency maintenance of underlying infrastructure on the Cumulocity IoT platform at cumulocity.com environment. Maintenance will occure today between 17:00 and 18:00 CET.

This will be a background activity that will have little or no impact on your use of cumulocity.com. We do not anticipate any platform unavailability or interruption.

Thank you for your continued co-operation.
Nov 19, 16:56 CET

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

Emergency maintenance on cumulocity.com

Completed - The scheduled maintenance has been completed.
Nov 15, 19:30 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 17:30 CET

Scheduled - We will be doing a quick change on the datahub settings on the cumulocity.com platform with the target to improve stability. Certain processes will be restarted.

Sorry for the inconvenience.
Nov 15, 15:16 CET

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

Upgrade of UI component on eu-latest.cumulocity.com on the 11th of November 2024, from 10:00 to 10:30 CET

Completed - The scheduled maintenance has been completed.
Nov 11, 10:30 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 10:00 CET

Scheduled - See below for an important notice to all users of tenants on eu-latest.cumulocity.com

As part of our continuous effort to improve our service, we will upgrade the Cumulocity UI component on the Cumulocity IoT platform eu-latest.cumulocity.com environment on the 11th of November 2024, between 10:00 and 10:30 CET.

UI components affected by this change will not be accessible for up to 2 minutes during the deployment of the new package.

We apologize for the inconvenience caused and assure you we shall keep any such interruptions to a minimum.
Oct 28, 14:47 CET

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

cumulocity.com | Hotfix for LWM2M service

Completed - The scheduled maintenance has been completed.
Nov 6, 17:24 CET

Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 17:15 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 17:15 CET

Scheduled - We have identified a critical configuration issue in the LWM2M service which needs to be fixed urgently. The service will restart during this operation what will result in a short interruption of this service.
Nov 6, 17:13 CET

Unplanned outage at Cumulocity.com

Resolved - This incident has been resolved.
Nov 6, 08:46 CET

Monitoring - We have identified the issue and rectified the cause. Service is restored to nominal and we are monitoring the situation.
Nov 6, 02:22 CET

Investigating - We are currently investigating performance issues that we detected and are working with urgency to find out the root cause and to restore services.
Nov 6, 02:20 CET

About This Site

Related